Privacy Policy

What Personal Data Is Collected

Melbet collects personal data from users during account registration, verification, and ongoing use of its services. The categories of information collected may include:

• Full name and date of birth
• Contact details such as email address and mobile number
• Residential address and proof of identity documents
• Financial information required for deposits and withdrawals
• Device data and usage behaviour on the platform

Data is collected directly from users or, where permitted, from trusted third-party verification services.

Why This Data Is Collected

Personal information is collected for the following purposes:

• To create and manage user accounts
• To process financial transactions securely
• To verify identity and comply with anti-money laundering obligations
• To improve the quality and functionality of online services
• To communicate relevant updates, promotions, and policy changes

How Personal Data Is Protected

Melbet applies both technical and organisational measures to protect user data from unauthorised access, loss, or misuse. These measures include:

• Encryption of sensitive data during transmission and storage
• Restricted internal access on a need-to-know basis
• Regular security audits and vulnerability assessments
• Secure data storage infrastructure

User Rights

Users have the following rights regarding their personal data:

• Right to Access: Users may request a copy of the personal information held about them.
• Right to Correction: Users may request that inaccurate or incomplete data be corrected.
• Right to Deletion: Users may request the deletion of their data, subject to legal retention requirements.

Compliance with Indian Laws

Melbet processes personal data in a manner consistent with applicable Indian legal frameworks, including the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. Users’ data is handled with the diligence required under these regulations.

Information collected from users is processed for specific, lawful purposes. Melbet does not use personal data in ways that exceed what is reasonably necessary for the provision of its services.

Core Uses of Personal Information

• Account Management: Personal data is used to register, verify, and maintain user accounts on the platform.
• Transaction Processing: Financial information is used to facilitate deposits, withdrawals, and the resolution of payment-related queries.
• Service Improvement: Usage data and behavioural analytics help identify technical issues, improve platform features, and enhance the overall user experience.
• Marketing Communications: Where users have provided consent, personal data may be used to send relevant promotional offers and updates. Users may withdraw this consent at any time.
• Analytics: Aggregated and anonymised data is used to understand platform usage patterns and inform operational decisions.
• Regulatory Compliance: Personal data is processed as required to meet legal and regulatory obligations, including identity verification, fraud prevention, and responsible gambling requirements.

Principles Governing Data Processing

All data processing activities carried out by Melbet adhere to the following principles:

• Data is collected only for clearly defined, legitimate purposes.
• Processing is limited to what is necessary for those purposes.
• Personal information is kept accurate and up to date.
• Data is retained only for as long as required by law or operational necessity.
• Users are informed of how their data is used at the point of collection.

How Users Can Access Their Data

Users have the right to request access to the personal information that Melbet holds about them. Such requests may be submitted through the platform’s official support channels. Upon verification of identity, Melbet will provide the requested information within a reasonable timeframe.

Updating Personal Information

Users are responsible for ensuring that the personal data held in their account is accurate and current. Data may be updated directly through the account settings section of the platform. For changes that require document verification, users should contact customer support.

Requesting Deletion of Data

Users may request the deletion of their personal data by contacting Melbet’s support team. Deletion requests are processed subject to the following conditions:

• Legal or regulatory obligations may require certain data to be retained for a specified period.
• Data directly linked to pending transactions or unresolved disputes may be held until the matter is concluded.
• Once a deletion request is fulfilled, the relevant data is permanently removed from active systems.

Consent to Security Checks and Payment Processing

By registering and using Melbet’s online services, users consent to:

• The conduct of identity verification and security checks as required by applicable regulations.
• The processing of payment data by authorised third-party payment service providers, solely for the purpose of completing financial transactions.

These measures are in place to protect users and ensure the integrity of all transactions conducted on the platform.

Age Restriction Policy

Melbet’s online casino and sportsbook platform is intended exclusively for users who are 18 years of age or older. Access to, and use of, the platform by individuals below this age is strictly prohibited.

Age Verification Limitations

Melbet cannot independently verify the age of every individual who accesses the platform without the submission of valid identity documents. Users are required to provide accurate information about their age during registration. Should it come to the attention of Melbet that a registered user is below the legal age, the account will be suspended immediately pending investigation.

Handling of a Minor’s Personal Data

If a parent or legal guardian believes that a minor has registered on the platform and submitted personal data without appropriate consent, they may contact Melbet’s support team to request the deletion of that data. Upon receipt of a valid request and verification of the circumstances, Melbet will:

• Immediately disable the relevant account.
• Permanently delete all personal data associated with the minor from its systems.
• Refund any deposits made, subject to verification of the account holder’s identity and age.

Melbet encourages parents and guardians to monitor their children’s online activity and to make use of available parental control tools to prevent access to online gambling platforms.

Cross-Border Data Processing

In the course of providing its services, Melbet may transfer and process personal data in countries outside India, including jurisdictions where Melbet’s partners and service providers operate. These transfers may occur where necessary for:

• Account verification and identity checks
• Payment processing through international payment networks
• Technical support and platform infrastructure management
• Regulatory compliance in relevant jurisdictions

User Consent to International Transfers

By accessing and using Melbet’s platform, users provide explicit consent to the transfer of their personal data to and processing of such data in countries outside India. This includes jurisdictions that may have different data protection standards than those applicable under Indian law.

Confidentiality Obligations on Partners

All third-party partners and service providers that receive personal data from Melbet are contractually required to:

• Maintain the confidentiality of all personal information received.
• Use the data only for the specific purposes for which it was shared.
• Apply appropriate security measures to protect the data from unauthorised access or disclosure.
• Comply with applicable data protection requirements in their respective jurisdictions.

Melbet does not transfer personal data to partners who cannot demonstrate adequate data protection standards.

Scope and Application

This legal disclaimer forms part of the Privacy Policy and may alter or clarify the scope, interpretation, or practical effect of the rules set out in this document. Where the disclaimer applies, its terms take precedence in governing the relationship between the user and Melbet with respect to the handling of personal data.

When This Disclaimer Applies

This disclaimer becomes applicable at the point at which a user accepts this Privacy Policy. Acceptance may occur through any of the following:

• Ticking an acceptance checkbox during account registration.
• Electronically signing or acknowledging the policy.
• Continuing to use the platform after being presented with the policy.

By accepting this policy through any of the above means, users confirm that they have read, understood, and agreed to all terms contained within this document, including any limitations or modifications introduced by this disclaimer.

Limitation of Liability

Melbet shall not be held liable for any consequences arising from a user’s failure to read or understand the terms of this Privacy Policy prior to acceptance. Users are advised to seek independent legal counsel if they require clarification on any aspect of this document.

What Cookies Are

Cookies are small text files that are placed on a user’s device when they visit a website. These files store limited information about the user’s interaction with the site and are retrieved on subsequent visits to improve the browsing experience.

How Melbet Uses Cookies

Melbet uses cookies on its online platform for the following purposes:

• Statistical Analysis: Cookies are used to collect aggregate data about how users interact with the platform, including pages visited, time spent, and navigation patterns.
• Behavioural Analysis: Usage behaviour is tracked to identify trends and improve the delivery of services to individual users.
• Personalisation: Cookies allow the platform to remember user preferences and settings, providing a more relevant experience on return visits.
• Platform Improvement: Insights gathered through cookies inform decisions about feature development, layout adjustments, and technical optimisations.

Cookie Retention Period

Cookies placed by Melbet are retained on a user’s device for a period of up to one year from the date of placement, unless deleted earlier by the user.

Managing Cookies

Users may manage or disable cookies through their browser settings at any time. Please note that disabling certain cookies may affect the functionality and performance of the platform. Continued use of the site without adjusting cookie settings constitutes acceptance of Melbet’s use of cookies as described in this section.

Implied Acceptance Through Use

By accessing or using any part of Melbet’s online platform, including its casino and sportsbook services, users are deemed to have read and accepted this Privacy Policy in full. No separate signature or formal agreement is required for this acceptance to take effect.

Prevailing Version

Melbet reserves the right to update or amend this Privacy Policy at any time. The version currently published on the platform is the version in force and supersedes all previous versions. Users are advised to review this document periodically to remain informed of any changes.

Notification of Changes

Where significant changes are made to this Privacy Policy, Melbet may notify registered users through:

• A notice displayed on the platform upon login.
• An email communication to the registered address on file.

Continued use of the platform following the publication of an updated policy constitutes acceptance of the revised terms.

Circumstances Under Which Data May Be Shared

Melbet may share personal data with third parties under the following circumstances:

• Legal Obligations: Where required by law, court order, or regulatory directive, Melbet will disclose personal data to the relevant authorities.
• Dispute Resolution: Personal data may be shared with legal advisers, arbitrators, or courts in connection with the resolution of disputes involving the user.
• Contractual Agreements: Data may be shared with third-party service providers engaged by Melbet under formal agreements, including payment processors, identity verification services, and technology partners.

Identification of Third Parties

Where applicable, the third parties with whom data may be shared are identified on the platform. In cases where a specific third party is not listed, users will be informed of the purpose and scope of any proposed data sharing before such sharing takes place.

Consent to Third-Party Data Sharing

By providing personal data to Melbet, users consent to the sharing of that data with third parties in the circumstances described above. This consent is a condition of using certain services on the platform and cannot be withdrawn in relation to legally mandated disclosures.

All third-party recipients are required to handle personal data in accordance with applicable data protection standards and are prohibited from using it for purposes beyond those for which it was shared.

Presence of Third-Party Links

The Melbet platform may contain links to external websites operated by third parties. These links are provided for informational or operational purposes and do not constitute an endorsement of the content, products, or services offered on those websites.

Independent Privacy Practices

Each external website linked from the Melbet platform operates under its own privacy policy and data protection practices. Melbet has no control over, and accepts no responsibility for, the manner in which third-party websites collect, store, or use the personal data of visitors.

User Responsibility When Visiting External Sites

Users are advised to exercise caution when navigating away from the Melbet platform to external websites. Before providing any personal information on a third-party website, users should:

• Review the privacy policy of that website carefully.
• Confirm that the website employs adequate security measures.
• Assess whether the data collection practices of that website are acceptable to them.

Melbet cannot be held responsible for any data handling practices of external websites, regardless of how a user arrives at those websites.