Melbet Rules and Regulations in India

By registering an account and using the services available on this platform, you enter into a binding agreement with Melbet. These general terms define the conditions under which the platform may be accessed and used by individuals in India.

Eligibility and User Requirements

To use this platform, you must meet the following requirements:

• You must be at least 18 years of age.
• You must be legally permitted to participate in online betting activities under the laws applicable in your state or territory.
• You are solely responsible for ensuring that your use of the platform does not violate any local, state, or national laws.
• Only one account per individual is allowed. Duplicate accounts may be suspended without notice.

User Agreement and Proper Use

• By completing the registration process, you confirm that all information provided is accurate, current, and complete.
• You agree not to use the platform for any unlawful purpose or in any manner that could damage, disable, or impair the services.
• Automated access, scraping, or any use of bots or scripts is strictly prohibited.
• Account credentials are personal and must not be shared with any third party.

Content Protection

All content available on the platform, including but not limited to odds, data feeds, graphics, and software, is protected under applicable intellectual property laws. You are not permitted to reproduce, distribute, or commercially exploit any content without prior written authorisation from Melbet.

Modifications to Terms

Melbet reserves the right to modify these terms at any time. Users will be notified of material changes through the platform or via registered contact details. It is your responsibility to review the terms periodically. Continued use of the platform following any update constitutes acceptance of the revised terms.

Limitation of Liability

Melbet shall not be held liable for any losses arising from:

• Interruptions or unavailability of services due to technical maintenance or unforeseen circumstances.
• Errors in information provided by third-party data suppliers.
• Actions taken by users in violation of these terms.

The platform provides services on an “as is” basis, and no warranties, express or implied, are made regarding uninterrupted access or error-free operation.

All betting activity conducted through this platform is subject to the rules set out below. These rules apply to all markets, events, and bet types available to users in India.

Eligibility to Place Bets

• You must have a verified and funded account to place any bet.
• Bets placed by individuals who do not meet the age or legal eligibility requirements will be void and any associated funds may be withheld.
• Users identified as problem gamblers or those who have opted for self-exclusion are not permitted to place bets.

Bet Acceptance Procedures

• A bet is considered accepted only once you receive a confirmation reference number on the platform.
• Melbet reserves the right to refuse or limit any bet at its sole discretion, particularly in cases of suspected abuse, system errors, or irregular betting patterns.
• Bets placed on events where the result is already known will be declared void.
• In the event of a technical error during bet placement, the platform's recorded data will be treated as the definitive record.

Betting Limits

The following general limits apply to all users:

Specific limits for individual sports, casino games, and events are displayed at the point of bet placement.

Calculation of Winnings

• Winnings are calculated by multiplying the stake by the accepted odds at the time the bet was confirmed.
• For accumulator bets, all selections must be correct for the bet to win. If one or more events are cancelled, those selections are treated as singles at odds of 1.00.
• Bonuses or promotional credits applied to bets are subject to separate bonus terms and conditions.

Betting Restrictions and Cancellation

• Melbet may restrict or suspend betting on specific markets during periods of unusual activity or where the integrity of an event is in question.
• Bets cannot be cancelled by the user once accepted, except where a cash-out option is explicitly offered.
• Bets affected by incorrect odds due to a manifest error may be voided or recalculated at the correct odds, at the discretion of the platform.

All financial transactions on this platform are governed by the following rules. Users in India are required to comply with these procedures to ensure the security and accuracy of all account operations.

Deposits

• All deposits must be made from a payment method registered in your own name. Third-party deposits are not permitted.
• The minimum deposit amount varies depending on the payment method selected.
• Funds are generally credited to your account immediately upon successful transaction confirmation, though processing times may vary.

Available Deposit Methods for India:

• UPI (Unified Payments Interface)
• Net Banking
• Debit and Credit Cards
• Cryptocurrency wallets (where supported)
• E-wallets

Withdrawals

• Withdrawal requests may only be made to a payment method previously used for deposits, subject to availability.
• The minimum withdrawal amount is specified at the point of request and may differ by method.
• Withdrawal processing times are as follows:

• Melbet does not charge withdrawal fees for standard transactions; however, your payment provider may apply their own charges.

KYC and Identity Verification

Before processing withdrawals, or at any point deemed necessary, users may be required to complete identity verification in accordance with Know Your Customer (KYC) procedures. The following documents may be requested:

• Government-issued photo identification (e.g., Aadhaar card, PAN card, passport)
• Proof of address (e.g., utility bill, bank statement)
• Proof of payment method ownership

Failure to provide the requested documentation within the specified timeframe may result in delays or restrictions on account operations.

Transaction Restrictions and Cancellations

• Deposit or withdrawal requests may be declined if fraudulent activity or policy violations are suspected.
• Once a withdrawal request has been submitted and approved, it cannot be cancelled.
• Pending withdrawal requests that have not yet been processed may be cancelled at the user's request by contacting support, subject to the platform's internal procedures.

Melbet acknowledges that gambling can pose risks for some individuals and is committed to providing tools and information that support responsible behaviour on the platform.

Available Player Control Tools

Users have access to the following self-management tools within their account settings:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit.
• Betting Limits: Restrict the total amount you are allowed to wager within a defined period.
• Session Time Limits: Define the maximum duration of a single gambling session.
• Reality Checks: Receive periodic reminders of the time spent on the platform during active sessions.
• Self-Exclusion: Request a temporary or permanent suspension of your account if you feel your gambling is becoming difficult to manage.
• Cool-Off Period: Take a short break from the platform without permanently closing your account.

To activate any of these tools, navigate to the responsible gambling section of your account settings or contact customer support.

Risk Self-Assessment

If you are uncertain whether your gambling habits are within a healthy range, we encourage you to use available self-assessment questionnaires accessible through the platform's responsible gambling section. These tools are voluntary and confidential.

Indicators of Problem Gambling

You may want to seek support if you notice any of the following:

• Betting more than you can afford to lose
• Borrowing money to fund gambling activity
• Neglecting personal or professional responsibilities due to gambling
• Feeling unable to stop or reduce gambling despite wanting to

Support Organisations

If you or someone you know requires assistance related to gambling, the following organisations provide free and confidential support:

• iGaming India – Industry body promoting responsible gaming practices
• Gamblers Anonymous India – Peer support for individuals experiencing gambling-related difficulties
• Vandrevala Foundation Helpline – 1860-2662-345 (24/7 mental health support)

Melbet does not provide counselling services directly. The tools available on the platform are intended to support self-management, not to substitute professional help.

Melbet operates in compliance with applicable anti-money laundering (AML) and counter-terrorism financing (CTF) regulations. All users are required to cooperate fully with the verification and monitoring procedures described below.

Legal Obligations

The platform is legally obligated to:

• Verify the identity of all users before processing financial transactions above defined thresholds.
• Monitor transactions for patterns that may indicate money laundering, fraud, or terrorist financing.
• Report suspicious activity to the relevant authorities as required by law.
• Retain records of all identity verification documents and transaction history for the minimum period prescribed by applicable regulations.

KYC Verification Procedures

As part of standard AML compliance, users may be required to provide the following at any stage:

• Valid government-issued photo identification
• Proof of residential address
• Source of funds documentation (where transactions are unusually large or patterns appear irregular)
• Bank statements or payment method verification

Verification requests must be responded to within the timeframe specified in the request communication. Incomplete or delayed responses may result in account restrictions.

Transaction Monitoring

All financial activity on the platform is subject to automated and manual monitoring. The system flags transactions that display characteristics such as:

• Unusually large or frequent deposits or withdrawals
• Rapid cycling of funds without corresponding betting activity
• Use of multiple payment methods for the same account
• Deposits immediately followed by withdrawal requests with minimal platform activity

Consequences of Policy Violations

If a user is found to have violated AML policies or has provided false or misleading information, the following actions may be taken:

• Temporary or permanent restriction of account access
• Freezing of funds pending investigation
• Permanent account closure
• Reporting of the matter to law enforcement or financial regulatory authorities

Melbet will not be liable for any financial losses incurred by a user as a result of actions taken under this policy.

Melbet is committed to protecting the personal data of all users in accordance with applicable data protection laws. This section outlines how your data is collected, used, and protected when you use the platform in India.

Personal Data Collected

The following categories of personal data may be collected during registration and ongoing use of the platform:

• Identity Data: Full name, date of birth, nationality
• Contact Data: Email address, phone number, residential address
• Financial Data: Payment method details, transaction history
• Usage Data: Betting history, login activity, device information, IP address
• Verification Data: Copies of identification documents submitted for KYC purposes

How Your Data Is Used

Data collected is used for the following purposes:

• Processing your registration and maintaining your account
• Verifying your identity in compliance with KYC and AML obligations
• Processing deposits, withdrawals, and bet settlements
• Providing customer support and resolving disputes
• Sending service-related communications and, where you have consented, promotional updates
• Detecting and preventing fraud, money laundering, and unauthorised account access
• Complying with legal obligations and regulatory requirements

Data Sharing

Your personal data will not be sold to third parties. It may be shared with:

• Payment processors and financial institutions to facilitate transactions
• Identity verification service providers
• Regulatory and law enforcement authorities where legally required
• Group entities or service providers operating under equivalent data protection obligations

Your Rights

As a user, you have the following rights in relation to your personal data:

• Right to Access: Request a copy of the personal data held about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your data, subject to legal retention obligations
• Right to Restriction: Request that processing of your data be limited in certain circumstances
• Right to Object: Object to processing based on legitimate interests

To exercise any of these rights, contact the platform's customer support team with appropriate identification.

Data Retention

Personal data is retained for the minimum period required by applicable law or regulation. Following account closure, certain data may be retained for up to seven years to comply with legal obligations.

Melbet employs a comprehensive range of technical and organisational security measures to protect user accounts, personal data, and financial transactions conducted on the platform.

Data Encryption

• All data transmitted between your device and the platform's servers is protected using Transport Layer Security (TLS) encryption.
• Sensitive information, including financial and identity data, is encrypted at rest using industry-standard protocols.
• Payment data is handled in accordance with applicable security standards to prevent interception or misuse.

Account Protection

Users are encouraged to take the following steps to protect their accounts:

• Use a unique, strong password that is not used on any other platform.
• Enable two-factor authentication (2FA), which adds a secondary verification step during login using a one-time code sent to your registered device.
• Do not share your login credentials with any third party.
• Log out of your account after each session, particularly when using shared or public devices.

Two-Factor Authentication (2FA)

Two-factor authentication is available to all registered users. Once enabled:

• A one-time verification code is required at login in addition to your password.
• The code is delivered to your registered mobile number or authentication application.
• Any login attempt that fails 2FA verification is automatically blocked.

Continuous Activity Monitoring

• The platform employs automated systems to detect unusual account activity, including login attempts from unrecognised devices or locations.
• Users are notified of suspicious access attempts and may be prompted to verify their identity.
• Accounts exhibiting irregular patterns may be temporarily suspended pending a security review.

Reporting Security Issues

If you suspect that your account has been compromised, or if you identify a potential security vulnerability on the platform, you are required to notify the customer support team immediately. Melbet will investigate all reported incidents and take appropriate action to protect your account and the integrity of the platform.